Get Help Fast Hours: Monday - Friday • 8:00 am - 5:00 pm CST
Phone Support 888.357.6272
Email Support firstname.lastname@example.org email@example.com firstname.lastname@example.org email@example.com firstname.lastname@example.org
Only use this if you have been instructed to by Gemvision technical support.
Matrix System RequirementsView our list of suggested PCs >
The following is a list and explanation of minimum and recommended technical specifications for a computer to run Matrix effectively. If you have questions about a computer you are about to purchase, please feel free to contact Technical Support for assistance.
- Laptop and Desktop computer systems, with mouse and keyboard, are the only computer systems that can run our products effectively.
- Tablet style computers, such as the Microsoft Surface, are not recommended.
Tablet style computers are popular for their compact size and portability, but at this time they do not have the recommended hardware performance, especially graphics cards, to run our products effectively. You may be able to install and run our software, but the experience will likely be very slow and limited. Additionally, our software is not designed to utilize a touch screen interface and must use a mouse and keyboard.
- Minimum: Intel i5 Quad Core 2GHz or higher
- Recommended: Intel i7 Quad Core, 2GHz or higher (Preferred for increased performance in rendering)
- Intel Xeon Series processors are not recommended.
Matrix is a very processor intensive program, so getting a fast processor is the best way to increase your performance. We do not recommend the i3 chipset for Matrix as they are only dual-core entry level processors in the ‘i series’, and are meant more for low-power mobile platforms. While you can find a suitable computer with an i5 chip, if you plan on doing a lot of rendering, animations, or multi-tasking, the i7 would be a better option.
- Minimum: 4GB
- Recommended: 8GB - 12GB or more
Matrix is a 64bit program that can use as much memory as your computer has available. Generally 8gb is plenty for most designers, however, if you plan on using your computer for more than just Matrix, more memory would be helpful.
Graphics Card (GPU)
- NVIDIA GeForce GTX with minimum 1GB of Video RAM
- Minimum: NVIDIA GeForce 700 Series (GTX 750, 850, 950)
- Recommended: NVIDIA GeForce 1000 Series(GTX 1060, 1070)
- NVIDIA Quadro GPUs not recommended supported
Gemvision only recommends the GeForce Series of NVIDIA Graphics cards. Visit NVIDIA’s website for detailed descriptions of the various models. Please contact Gemvision technical support if you have any questions.
- Supported Operating Systems for Matrix 8 or Matrix 7.5:
- (64-bit) Windows 7 Home Premium, Professional, or Ultimate
- (64-bit) Windows 8/8.1 Standard, Pro, or Enterprise
- (64-bit) Windows 10
- Matrix is ONLY supported in English, German, French, Italian, and Spanish versions of Windows
- Matrix 6/6.3 will not operate on Windows 8/8.1
- Minimum: 250GB free main hard drive space
- Recommended: 250GB SSD with 1TB HDD
- Minimum: 1440 × 900
- Recommended: 1920 × 1080 or higher
Some monitors may have other resolutions that will work for you. Native Resolution is the number of pixels that the monitor was made with. Flat panel monitors are available with almost any Native Resolution but must be run at that setting or else the display will be blurry.
A 21 inch monitor is a comfortable size for most people, but if you present to a customer who is looking at the screen from a distance, a 24 inch or larger monitor might be more effective. Desktop and laptop monitors vary in display appearance and quality – it’s best to visit a store so you get a feel for the monitor before deciding on a size and resolution.
- Windows 7: Microsoft Security Essentials (Download)
- Windows 8: Microsoft Defender (comes with Windows 8)
- Windows 10: Microsoft Defender (comes with Windows 10)
- Due to incompatibility issues outside of our control, Gemvision does not recommend the following Anti-Virus programs: Norton, McAfee, Kaspersky, AVG, and Avast